The Petro/Convenience industry is one in which almost all consumers must interact. With choices abundant, the industry needs more than pricing to be competitive. Customer experiences are an opportunity to optimize a controllable differentiator. With years of experience shopping the petro/convenience industry as well as three years of facilitating the CSP-Service Intelligence Mystery Shop, Service Intelligence has the tools and resources to guide your business to what customers really want.

With various locations, a consistent, uniform look and experience is key to brand equity. Customers respond to quality and friendly service, quick and efficient transactions, and a clean and safe store. When a customer returns to a store or visits a different location but receives the same level of service, it speaks volumes about an organization.

To ensure that these items remain top of mind, a customer experience evaluation program, including mystery shopping and customer surveys, is the most strategic move a company can make. In addition to these services from Service Intelligence, Global Compliance, Service Intelligence’s parent company, offers additional products to meet the needs of an organizations ethics and compliance requirements including: an Incident Reporting Hotline for drive-offs at the pump, communication campaigns to educate employees on expected behaviors and job performance, online and instructor-led training, and compliance evaluations to assess regulatory and corporate guidelines are being met.