Design, distribute and analyze customer feedback programs and surveys across your locations.
Our survey design experts will work with you to understand your business needs and program goals. We’ll then carefully design, administer and manage a high-quality customer survey program that will result in insights for your business, brand and service optimization.
Enrich your customers’ feedback experience with any one (or more) of our customizable data collection methods:
Service Intelligence customer rescue programs are a valuable add-on to your customer feedback surveys that allow you to respond to negative feedback, quickly and effectively.
When customers submit answers on their surveys indicating a negative experience, rescue triggers are set up to automatically alert key managers. Your team can decide whether to manually respond to customer rescue triggers or work with our experts to develop an automated rescue plan (such as email messaging or direct mail communications).
Leverage the results of your programs and: