Service Intelligence™ provides both overt and covert physical site inspections to gauge compliance with legislation, regulations, and organizational policies and procedures. Third party, unbiased inspections provide the necessary business intelligence to determine adjustments to business operations in order to ensure compliance, mitigate risk, and positively impact revenue. All inspection information is housed in a centralized, electronic data repository and management summary reporting details the inspection status and results.

Applications

Physical Inspections can be conducted in order to measure compliance with:

• Brand representation, merchandising, and pricing guidelines
• Out-of date product removal and product recalls
• Product promotion
• Organizational policies and procedures
• Safety and security procedures
• Asset verification procedures

Features and Benefits

• Extensive, geographically distributed network of highly screened and trained inspectors ensures accurate, timely and cost-effective evaluations across dispersed locations.
• United States
• Canada
• Client-specific project guidelines and pre-established performance standards ensure the project outcome meets objectives and expectations.
• Evaluations completed on average 3-5 days from request, reports completed within 48 hours of evaluations to accommodates business administration.
• Electronic report dissemination via web or e-mail facilitates immediate availability and ease of access to inspection data.
• User-friendly, secure website enables 24-hour, real-time access for ordering, tracking of inspection status, and viewing of reports and photos.
• On-line inspection requests minimize the time for orders to be posted for action; automated location upload via web or FTP sites is accommodated.
• Standard or custom searches enable filtering of program data for tracking and analysis.
• E-mail notifications advise of inspection completions.
• Dedicated client services team ensures that inspections are completed on time, within budget, and in line with client objectives and expectations.